Justin Patnode, Hayley Hicks and Sean Petry are eager to move into their new location.
Photo by Stephen Bartlett.
PLATTSBURGH — A cellular sale can take up to an hour.
Sitting down is essential.
That’s just one of several reasons Verizon employees are eager to move into their new location in the Champlain Centre Mall.
“We will gain credibility with this move,” said Sean Petry, Store Lead for Verizon Wireless retailer Cellular Sales.
Champlain Centre Mall, operated by Pyramid Management Group, LLC, announced the expansion of Verizon Wireless retailer Cellular Sales from its kiosk near the food court to a full store location between Hallmark and Bath & Body Works.
Cellular Sales of New York has been in constant growth, explained Petry, who has been with Verizon for more than a year.
As part of the company’s approach to providing full-service customer-focused operations, the expanded Verizon Wireless location will offer a larger selection of all major brands of wireless products and hardware. The new products will include the new iPhone 5.
The store features an open floor plan concept that is designed to streamline the sales process and enhance the customer experience.
“We are really going to have an opportunity to make more of an impression on the community,” said Hayley Hicks, Senior Store Lead.
She has worked for the company for one year, and said each day is a challenge she embraces.
Pleasing customers is a team effort, Hicks said.
Petry is eager for the store to grow, saying one of the biggest areas of concentration is new line growth and renewals.
He and Hicks said customers will appreciate having space to move around in.
“The majority of customers want to ask questions and touch and feel a device before buying it,” said General Manager of Champlain Centre, David Napolitan. “With the expanded space, the industry experts at Cellular Sales will have a great environment to demonstrate equipment, educate customers, and find the right equipment and plans that meet customer needs.”
In honor of the grand opening, Cellular Sales is offering special discounts on select phones.
The store will open at its new location on Friday, Oct. 12, at 9:30 a.m.
For more information call: (518)310-0836.